7gane FAQ

Creating a 7gane account is straightforward. Head to the 7gane Login page and click the Register button. You'll need to provide your full name, date of birth, email address, and a secure password. After submitting, verify your email address via the confirmation link we send you. Once verified, you'll be asked to complete our KYC (Know Your Customer) process by uploading a valid government-issued ID — this is required by Philippine gaming regulations. The whole process usually takes less than 10 minutes.

• You must be at least 21 years old to register.
• Only one account per person is allowed.
• Accepted IDs: Philippine passport, driver's license, SSS ID, UMID, PhilSys ID.

The minimum age to register and play at 7gane is 21 years old, in strict compliance with Philippine gaming regulations set by PAGCOR. We verify the age of every player during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take underage gambling very seriously — if you suspect a minor has registered on 7gane, please contact us at [email protected] right away.

On the 7gane Login page, click "Forgot Password" below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you still can't access your account, contact our support team at [email protected] and we'll verify your identity and help you regain access.

No. Each player is allowed only one 7gane account. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms and Conditions and may result in permanent account suspension and forfeiture of any balances. If you accidentally created a duplicate account, contact our support team immediately to resolve the situation before it affects your standing.

Log in to your 7gane account and go to Account Settings. You can update your contact number, email address, and preferred language from there. Note that changes to your legal name or date of birth require additional identity verification — contact our support team at [email protected] with a copy of your valid ID to request those changes. Keeping your details accurate ensures smooth withdrawals and account recovery.

7gane supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that cryptocurrency deposits are not accepted, and credit card deposits are not allowed in accordance with Philippine gaming regulations. All transactions are processed in Philippine Peso (₱).

The minimum deposit at 7gane is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by banks. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as required by our compliance team.

Withdrawal processing times at 7gane depend on your chosen method:

• GCash / PayMaya: Typically 1–3 business hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 2–5 business days

All withdrawals go through a brief security review before being released. Make sure your KYC verification is complete to avoid delays. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.

Common reasons for a declined or delayed withdrawal include:

• Incomplete KYC verification — your ID documents have not been approved yet
• Active bonus wagering requirements that have not been met
• Withdrawal amount exceeds your current verified limit
• Mismatch between your account name and your registered payment method name
• Unusual account activity flagged by our security system

If your withdrawal has been pending for more than 24 hours, contact our support team at [email protected] with your transaction reference number and we'll investigate right away.

7gane does not charge any fees on deposits. For withdrawals, 7gane also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — for example, some banks charge a small fee for incoming transfers. We recommend checking with your payment provider for their current fee schedule. All amounts shown in your 7gane wallet are in Philippine Peso (₱).

7gane offers a wide variety of games suited for Filipino players:

• Color Game — the classic Filipino perya-style color betting game, now available online
• Mines Grand — a skill-based mine-avoidance game with multiplier rewards
• Bingo — live and automated bingo rooms with multiple card options
• Slots — hundreds of slot titles from top providers with various themes and volatility levels
• 7gane Casino — live dealer games including roulette, blackjack, baccarat, and more

New games are added regularly, so check the lobby often for the latest additions.

Yes. All games at 7gane use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with real dealers, adding an additional layer of transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel so you always know what to expect.

Absolutely. 7gane is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet — no app download required. Just open your mobile browser, go to 7gane, and log in. The interface automatically adjusts to your screen size for a smooth, comfortable experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Color Game is a beloved Filipino betting game traditionally played at fiestas and peryas across the country. At 7gane, we've brought it online with a clean, fast interface. The game uses a set of colored dice — you place your bet on one or more colors, the dice are rolled, and you win if your chosen color appears on one or more of the dice faces. The more dice that show your color, the higher your payout multiplier. Visit the Color Game page to learn the full rules and start playing.

7gane offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses at 7gane come with clear wagering requirements — we never hide the fine print. Make sure to read the full bonus terms before opting in so you understand exactly what is required to convert bonus funds into withdrawable cash.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet your bonus amount before you can withdraw the winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each promotion.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the promotion. Your real money balance and bonus balance are kept separate in your 7gane wallet. Real money is always used first when you place bets. Once the wagering requirement is fully met, the bonus converts to real money and becomes available for withdrawal. If you choose to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming platforms operating in the Philippines. It serves several important purposes: it confirms you are who you say you are, verifies that you meet the 21+ age requirement, prevents fraud and money laundering, and ensures that withdrawals are sent to the correct person. Without completed KYC, your withdrawal requests will be held pending. The process is simple — just upload a clear photo of your valid government-issued ID and a selfie holding the same ID.

7gane takes data security seriously. We use industry-standard TLS (Transport Layer Security) encryption for all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also offer two-factor authentication (2FA) for an extra layer of account security — we strongly recommend enabling it. Our privacy practices are detailed in our Privacy Policy. We do not sell or share your personal data with third parties for marketing purposes.

If you suspect unauthorized access to your 7gane account, act immediately:

• Change your password right away via the Login page using the "Forgot Password" option
• Enable two-factor authentication if you haven't already
• Contact our support team at [email protected] to flag the account for review
• Check your recent transaction history for any unauthorized activity

Our security team will investigate and, if necessary, freeze the account to prevent further unauthorized transactions while the issue is resolved.

Log in to your 7gane account, go to Account Settings, and select the Responsible Gaming tab. From there, you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. If you want to lower your limit, the change is instant. If you want to increase it, a 24-hour cooling period applies — this is intentional, to give you time to reconsider. We encourage all players to set a deposit limit that matches their entertainment budget. For more details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion from 7gane at any time. Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion. The exclusion takes effect immediately and cannot be reversed during the chosen period. You can also request self-exclusion by emailing [email protected] — our team will process it right away, no questions asked. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• NCMH Crisis Hotline: 1553 — available 24/7 for mental health support including gambling-related distress
• Gamblers Anonymous Philippines: Peer support meetings held in Manila, Cebu, and Davao
• PAGCOR: The Philippine Amusement and Gaming Corporation provides responsible gaming guidance for all licensed platforms
• 7gane Support: [email protected] — our team can help you activate self-exclusion or connect you with resources

Visit our Responsible Gaming page for a full overview of the tools and resources available to you.

Yes. 7gane's session time limit tool lets you set a maximum duration for each gaming session. When your limit is reached, you'll receive a notification and be automatically logged out. You can set limits in 30-minute increments up to 8 hours per session. This tool is available in Account Settings under the Responsible Gaming tab. We also offer Reality Check alerts — periodic pop-ups that show you how long you've been playing and your net activity during the session, so you can make an informed decision about whether to continue.